General Information


Prescription Refills

Most of your refill needs can be addressed though your retail pharmacy. If not, feel free to contact Facey's Prescription Refill Department at (661) 222-2622. Our hours are Mon-Fri, 8:00am - 5:00pm and Sat 8:00am - 4:00pm.  Note: Due to our transition to the Epic health record system, you may experiencing a longer wait time when calling.

Please be sure to phone for refills BEFORE your child’s supply runs out to avoid an emergency situation. You can usually request refills up to 1 week before you will need more medication, but please allow 72 hours for the prescription to be ready, not including the weekend. If you do need medicine on the same day, please be sure to notify the refill desk or the pharmacy so that we can accommodate your needs. Don’t assume the medication will be refilled on the same day. For ADHD medication refills, please request it at least one week before your child runs out of medication.

Remember, not all prescriptions can be refilled by phone. Some medications require a follow-up visit with your child’s pediatrician or a new written prescription. If your child needs to see the doctor prior to the prescription being filled, your pharmacy or the Refill desk should notify you.