General Information
       

 

Office Hours and Communicating with your Provider


Your Pediatrician's office is open 8:00am - 5:30pm, Monday - Friday
* Mission Hills closes at 5:00pm on Fridays    (all offices are closed weekends)

Extended Hours:  Mission Hills & Valencia are open until 7:30pm, Monday - Thursday.  
For more information, click here.

All questions you have for your Pediatrician will be taken by office staff and forwarded to your provider. Your physician will respond to your question as soon as possible, but it may not be until the end of the day. If it is an urgent call, please notify the staff of the urgency.


On Call Physician:

A Facey pediatrician will be available after normal business hours, until 8:00 am for questions. We encourage non-emergency questions be directed to your child's regular pediatrician. On weekends, an RN will answer phone questions from 8:00 am - 5:00 pm, after which the pediatrician will take calls.

 

Urgent Care:

Urgent Care is available for urgent appointments for all Facey patients. However, we strongly encourage making appointment with your regular pediatrician, particularly since he or she will know your child's medical history best. If you are not sure whether your child can wait for the pediatrician, you can call the on-call physician to discuss your child's health.
 
caring for your child

There are 4 urgent care facilities available for our patients. Facey's own locations in Mission Hills and Valencia have a pediatric and family practice physicians available, at all times.
 
  West San Fernando Valley Santa Clarita Valley  
  Facey - Mission Hills
11333 N. Sepulveda Blvd.
Mission Hills, CA 91345
(818) 869-7200

Mon - Fri, 8:00am - 9:00pm
Sat, Sun & Holidays
8:00 am - 6:00 pm
 
Facey - Valencia
26357 McBean Pkwy
Valencia, CA 91355
(661) 222-2600

Mon - Fri, 8:00am - 9:00pm
Sat, Sun & Holidays
8:00am - 6:00pm
 
  VIP Urgent Care *
18663 Ventura Blvd., Suite 200
Tarzana, CA 91356
(818) 881-9002

Special Hours:
Mon - Fri, 5:30pm - 8:00pm
Sat & Sun, 10:00am - 8:00pm
 
Exer *
19346 Nordhoff St. Northridge, CA 91324
(818) 727-2040

Mon - Sun, 9:00am - 9:00pm
Note: Last patient registered at 8:30pm.

Closed Thanksgiving and Christmas.
Shortened hours Christmas Eve & New Year's Eve


 
  Burbank Urgent Care Center *
3414 Pacific Avenue, Ste. 102
Burbank, CA 91505
(818) 953-4408

Special Hours:
Mon-Fri, 5:30pm - 8:00pm
Sat & Sun, 10:am - 4:00pm
Important note about Urgent Care, click here.

* Co-pays at non-Facey locations may vary
 depending upon your insurance plan. 
 
       

Rx Refills

You can obtain a refill by contacting us at 661-222-2622. You may also contact your pharmacy. The pharmacy will contact Facey with the needed information for processing your prescription refill. Please allow 48 hours for refills. For ADHD medication refills, please request it at least one week before your child runs out of medication.

Please be sure to phone for refills BEFORE your supply runs out to avoid an emergency situation.

For more information about Refills, click here.

Insurance

To view a list of participating Health Insurance Plans, click here.

Forms

There is a ten-dollar fee to complete physical, camp and sports forms. Please give your physician 48 hours to complete the paperwork. Your child needs to have a physical within the last year for the form to be filled out so please schedule an annual physical exam if needed. You can drop off the form at the office or fax it. If you fax your form to us, please call us to confirm we have received the form.

Hospital Affiliations

In our efforts to provide continuity of care for your child, Facey maintains staff at many nearby hospitals.
 
 
Inpatient pediatric admissions for the San Fernando, Santa Clarita and Simi Valley will be preferentially directed to Tarzana Hospital.  They have excellent pediatric hospitalists that will tend to your child.