Coronavirus (COVID-19) – We’re here for you. Our hospitals, emergency departments, urgent cares, physician offices and virtual care services are open to safely deliver care. Learn more.
We’re here when you need us. Facey’s offices throughout the San Fernando, Santa Clarita, and Simi valleys give you access to care all over the North Los Angeles region. Two of our locations also offer immediate care for medical issues that need urgent attention, even on weekends, evenings and holidays. All of our primary care clinics are open late on Mondays and after-hours pediatric care is available one night a week in most locations.
Please browse the topics below to get quick answers to our patient's most common concerns.
For the most part, yes. Here's a list of specialists by location. For the exact address or information on the physicians go to our locations page.
Facey uses contracted providers
for additional specialty services
Ob/Gyn (Women's Health)
Ob/Gyn (Wom. Health)
Physical Medicine & Rehabilitation
(a division of Pain Management)
Facey uses contracted providers
for specialty services.
Rest assured that only Facey clinical staff review referrals or requests for medical care. At Facey our mission is to be a premier healthcare team dedicated to providing innovative medical services in a caring and professional atmosphere. Many service referrals are automatically approved, but some cases can take up to 10 business days for an approval decision of a standard referral. Urgent referrals requested by your physician are reviewed within three business days. Each of us is committed to service, innovation and quality care, while serving the needs of the community. Our providers receive no incentives for denying coverage or care.
Our doctors collaborate with you to identify the best options for your medical care.The Facey care team relies on industry-established medical criteria such as medical necessity, health benefits, availability, safety and effectiveness to reach decisions regarding your health care. Our Managed Care Referrals Department considers factors such as appropriateness of care and service, as well as your benefits as outlined by your insurance plan.
To request a refill, please contact your preferred retail pharmacy. If your medication requires your physician's approval, your pharmacy will contact us to initiate a refill request. Please allow your care team at least 72 hours to process the refill request. If you require a follow-up visit with your provider before your prescription can be filled, your pharmacy will notify you directly.
Please be sure to call your pharmacy for refills before your supply runs out to avoid an emergency situation. If you need your prescription on the same day, make sure to tell your pharmacy so that they can try to accommodate your needs. Never assume that they will do the refill on the same day.
Get more information on prescription refills.
If you call any of our offices when they are closed, you’ll automatically be connected to our 24-hour answering service. They will put you in touch with the Facey physician on call. The physician on call should be able to assist you with medical advice and/or guide you to the Urgent Care or Emergency Room if there is a need.
Yes. Our local and toll-free primary switchboard numbers are listed on the Contact Us page. Direct-dial numbers and office hours for departments can be found under each site from our Locations page. Click on the name of the site you want for more detail.
Keeping you healthy is our mission; delivering warm, compassionate care is our pleasure. The personal stories and kind compliments of patients are part of what inspire our staff to maintain Facey Medical Group's history of excellence.
If you have a compliment about our patient care, we welcome the opportunity to hear it. Please visit our Service Superstar page.
We take pride in providing outstanding health care in a compassionate and caring environment. If you have experienced a problem with any Facey Medical Group service, we want to fix it. If you have a minor concern, we encourage you to contact your doctor's office directly and speak with a member of the administrative team there. If you're still having trouble, please call our Customer Service team toll-free at 855-359-6323 for additional assistance. Formal complaints and grievances may be submitted confidentially by emailing us with details about your issue.
With 10 office locations and two immediate care centers in the San Fernando, Santa Clarita and Simi Valleys, you can find Facey Medical Group care wherever is most convenient for you. Whether at home or work, we probably have an office close by.
Our hours of operation vary between individual offices. Most offer extended hours on select days for adult primary care and pediatric services. To see the hours of operation for a particular office, click on a location's name within our locations directory.
Yes. It's easy to view maps and get driving directions to the Facey clinic of your choice. Visit our locations page page and choose the location you wish to visit, then click the "Maps & Directions" link in the Office Information section of the page.
A primary care physician, or PCP, is a physician who provides the first contact for a person with an undiagnosed health concern and ongoing care for most medical conditions. A specialty in medicine is a branch of medical science. After completing medical school, physicians or surgeons usually further their medical education in a specific specialty of medicine by completing a multiple year residency.
Some insurance plans require a written referral from a primary care physician before you can seek treatment from a specialty care provider, so it is important to check with your insurance plan about their specific requirements, if any. Primary care physicians are available at most of our clinics. Our primary care fields include:
In addition to primary care, our clinics also provide specialty care in a wide range of medical fields.
Nurse practitioners are registered nurses with advanced training who provide patient care, including the diagnosis and treatment of illnesses. Many nurse practitioners have undergone graduate education and have master's or doctorate degrees. They practice under the rules and regulations of the state in which they are licensed and they may be nationally certified in their specialty area. Besides providing clinical care, nurse practitioners might focus on health promotion, disease prevention, health education and counseling. A few HMO insurance plans, specifically Blue Shield of California and SCAN, do not allow nurse practitioners as a PCP (primary care provider). Facey has several nurse practitioners that work alongside primary care providers and take care of patients as a team. We have other nurse practitioners who work as part of a care team with our OB/GYNs.
If your primary care physician is with another medical group, it's not likely they would refer you to Facey for treatment. It's best to check with your group or physician to see if they have a contract with Facey and will refer you to us.
If you have an HMO insurance plan, you're required to choose a PCP before you can seek treatment from any doctor. We suggest that you visit our locations page to find your preferred Facey office and review the credentials of our PCPs who practice there.
Even if you do not have HMO insurance, Facey prefers that patients choose a PCP. This both ensures that your health care is being coordinated by one doctor and allows you to build a relationship with a physician you trust. That doctor and your entire care team at Facey are then familiar with you and your health care needs.
Remember, you are always able to change your PCP within Facey Medical Group at any time, if you wish.
Internal medicine is the medical specialty dealing with the prevention, diagnosis and treatment of adult diseases (age 18 and over). Physicians who specialize in internal medicine are called internists. They are especially skilled in the management of patients who have undifferentiated or multi-system disease processes.
Family medicine is a medical specialty devoted to comprehensive health care to people of all ages. It is a form of primary care that provides continuing, comprehensive health care for the individual and family across all ages, sexes, diseases and parts of the body.
Both Internal Medicine and Family Medicine physicians use knowledge of the patient in the context of the family and the community, emphasizing disease prevention and health promotion.
For internal medicine, family medicine, OB/Gyn, and pediatrics, you may schedule an appointment online using our provider directory, MyChart, or by calling the physician's office. If you need to find the phone number, visit our locations directory for the office in question or download a copy of our phone book. If you are in need of specialty care, please be aware that the process may be a bit different. Currently all specialist appointments except for OB/Gyn can only be scheduled over the phone. The specialist's office will ask what type of insurance you have and advise of any guidelines or referral processes you may need to complete.
For all appointments, you will receive an automated reminder call 2 business days prior to your scheduled visit.
Federal law protects your financial and health-related information. For your security, you will need to present a photo ID when checking in for an appointment. If you are paying by credit card or check, we will need to confirm that your name matches the name on the credit card or check you are using.
The photo ID must include both the patient's name and picture to be accepted. Some common examples include driver's license, passport, state-issued ID, military ID, school ID, nursing home ID, club/gym/store membership cards, etc. If you are unsure whether your photo ID will be accepted, please check with a member of our clinic staff when scheduling your appointment.
The parent(s) will need to complete a 3rd party consent form in person at our office prior to the visit. "In person" is very important because for your child’s safety, we must verify the parent's photo ID and the form must be signed in front of a witness. Consent forms are valid for 1 year.
It is not required to have your previous medical records. However, it is in your best interests to have as much of your medical history as possible available for your care team at Facey Medical Group. Talk with your Facey provider if you aren’t sure that obtaining your previous records is necessary. If you wish to have your medical records forwarded to us, contact our health information management (HIM) team at 818-837-5668. They will provide you with a Medical Records Release form. You can also download it here. After you submit the completed form they will request your records. The HIM representatives are available Monday-Friday, 8:30 am – 5:30 pm and will be happy to assist you.
Most insurance companies allow their members to "self-refer" to the following medical departments: family medicine, internal medicine, pediatrics, obstetrics/gynecology, immediate/urgent care and optometry (be sure to check with your vision plan to verify that Facey is contracted with them).
This usually only applies to Facey primary care providers (PCP). Occasionally, the number of patients they regularly see can become too large. Facey will temporarily close them to new patients until the number of patients becomes more manageable. However, existing patients may continue to see this physician– we just don't allow new patients to choose this physician as their PCP.
Although there are occasional scheduling delays with a few of our busiest physicians, we are often able to schedule you with another provider on the same care team to address your immediate condition. We ask that you always call your regular physician first to see if they might be available or what direction you should follow. Facey also has two immediate care centers available in Mission Hills and Valencia. Your physician may refer you there for faster assistance
We understand that personal circumstances sometimes make it difficult to keep an appointment. However, canceling late denies other patients the opportunity to be seen during the time slot we've held for you. Please be sure to call us promptly to reschedule or cancel at your earliest convenience. You also have the option of canceling when you receive your automated reminder call from us 1 or 2 days prior to your appointment.
While normal office visits usually have a co-payment or share of cost, health care reform legislation requires insurance companies to cover preventive care services. So why do these preventive visits sometimes come with a bill? The answer depends on what you talk about with your provider during the appointment. Click here for more information and examples. This flyer is also available in Spanish.
Emergency room care is for sudden, life threatening conditions, such as chest pain, extreme dizziness or loss of consciousness. Emergency rooms are usually in a hospital setting and services are available 24 hours. Immediate or urgent care is for conditions that would normally be treated by your physician– sprains, bronchitis, stomach issues, fractures, cuts, etc. Facey's immediate care centers are open daily and have extended hours. (Some examples of "urgent" vs. "emergency" conditions are listed on our Immediate Care department's page.)
Not for an ordinary concern. Immediate/urgent care is designed for those who suffer a sudden unexpected illness, minor injury or need to see a doctor immediately. Patients are seen on a walk-in basis according to the medical reason for their visit (patients with severe problems are seen first). For an ordinary concern, we request that you schedule a visit with your regular physician.
As a reminder, you should always call 9-1-1 if you have a life threatening medical emergency.
Use Immediate/Urgent Care for:
Do not Use Immediate/Urgent Care for:
Find a Facey Immediate Care Location
The order of treatment is not only based on the patient's arrival time but also on the condition of the patient. Patients with a very serious injury or illness will be treated first. Fortunately, most patients who come to urgent care are not seriously ill and are seen in order of arrival. The typical wait time is 30 – 90 minutes, but wait times vary depending on:
Everybody’s health insurance is a little different and it is your responsibility to know your insurance benefits and coverage before you seek care. For questions regarding your benefits and coverage, call your insurance company's member services department. The number is normally located on the back of your insurance card.
Payment is due at the time of service. If you have health insurance and we have verified your eligibility and benefits, as a courtesy you will only be responsible for some or all of the following charges:
DEDUCTIBLES / CO-INSURANCE:
Deductibles and co-insurance are due and payable upon receipt of your statement.
A deposit may be collected at the time of your appointment if you have no health insurance currently on file with us or if your visit will not be covered by your insurance. The deposit will be applied to the cost of your visit. In the event that you obtain insurance that will retroactively cover part or all of the cost of your visit at a later date AND do not currently have a balance due on your account, we will refund the balance of your deposit after your insurance company has been billed.
Co-payments are due at the time of service and are required by your health plan as part of their contract with us. If your co-payment is not made at the time of service it is due upon receipt of your billing statement.
Elective, cosmetic services are generally not covered by insurance plans. Facey's policy requires payment in full prior to the elective/cosmetic services being provided.
Facey reserves the right to charge a fee for each returned check. This fee will be included in your next statement and is due upon receipt.
Immediately contact the Patient Accounts team to inquire about our “prompt pay” discount for the uninsured or to discuss payment arrangements.
Facey Medical Group uses personal information collected about you to provide you with the services you have come to expect from us. We use this information to provide you the highest level of health care services, to bill insurance companies and other payers for these services and to facilitate the day-to-day operations that support both tasks. Facey Medical Group may collect non-public personal information about you from any of the following sources:
Facey Medical Group has always believed the protection of personal health information (PHI) to be what is right for our patients and a necessary business practice. We use information controls in keeping with industry standards and practices and we regularly adapt and review these procedures to respond to changing requirements and advances in technology. At Facey, access to your PHI is restricted to our medical staff members and their support staff for the provision of your health care. Other staff members are restricted from access to your PHI unless they require access to provide you with additional services, assistance, or to process claims for payment for care you receive.
We can fax, e-mail or mail you an authorization form for you to complete. You can also print a copy of the form at home or personally visit us at any Facey location.
Only if he/she is the executor or has power of attorney over your health-care matters. Otherwise, no they cannot.
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