Is Facey Medical Group a hospital?
Facey is a physician-owned medical group with offices in the San Fernando, Santa Clarita, Simi and San Gabriel Valleys. We are known as a multi specialty medical group, meaning we employ over 180 healthcare providers offering a broad range of specialties including primary care, OB/GYN and medical and surgical specialties. We are affiliated with
Providence, a Catholic non-profit health system that serves seven states in the Western United States. Facey operates two Immediate Care Centers (Santa Clarita & Mission Hills) that provide urgently needed medical services, lab and radiology seven days a week, 365 days a year. We have affiliations with several hospitals in our service areas including Providence Holy Cross Medical Center, Providence Tarzana Medical Center, Providence St. Joseph Medical Center, Henry Mayo Newhall Hospital, and Adventist Health Simi Valley.
Is Facey Medical Group an HMO, PPO, or insurance plan?
In short, no. We are physicians who treat members of various insurance plans. Facey contracts with most of the major health insurance plans. We see HMO, PPO, Medicare, MediCal and cash pay patients. For those who are Medicare eligible, Facey not only takes Medicare but we contract with many of the Medicare Advantage Prescription Drug Plans (MAPD – HMO) as well as Medicare Supplement or MediGap Plans.
Click here for a list of our contracted insurance plans or call us at
855-359-6323 to verify that Facey accepts your insurance.
Do I need to "join" or become a "member" of Facey Medical Group in order to get treatment?
Yes and No.
If you belong to an HMO insurance plan, you have to choose Facey as your medical group or primary care provider (PCP) before you can see a member of our care team. HMO plan members are usually allowed to change their medical group/PCP on a monthly basis. Just phone your HMO insurance plan (the number is on your ID card), and tell them you would like to change to Facey Medical Group. They may ask who you would like to select as your PCP. Choose one of Facey's internal or family medicine physicians who are currently accepting new patients for adult care and one of our pediatricians for any children in your family.
If you have traditional Medicare, PPO or other non – HMO insurance, you may
schedule an appointment online or call for an appointment at any time after you've confirmed that we accept your
health plan.
My doctor says that I need to see a specialist; does Facey Medical Group have specialists practicing in that field?
Chances are good that we have the specialist you need! Our physicians and health care providers practice in more than 25 medical and surgical specialties. Your insurance company may require you to see a primary care physician prior to seeing one of our specialists. You can easily find information about our specialists by going to our Find a Doctor tool on our website and searching for the specialty you need.
Does Facey have specialists in all locations?
For the most part, yes. Here's a list of specialists by location. For the exact address or information on the physicians go to our locations page.
SAN FERNANDO VALLEY |
 |
 |
Burbank |
Mission Hills
|
Mission Hills Annex
|
Dermatology
Patient Education
Primary Care
Rheumatology
Sports Medicine
Facey uses contracted providers
for additional specialty services
in Burbank.
|
Behavioral Health
Endocrinology
Gastroenterology
Immediate/Urgent Care
Infectious Diseases
Nephrology
Neurology
Ob/Gyn (Women's Health)
Oncology/Hematology
Ophthalmology
Optometry
Otolaryngology (ENT)
Physical Therapy
Podiatry
Primary Care
Pulmonology
Rheumatology
Surgery
|
Chronic Disease Management
Clinical Pharmacy
Patient Education
|
Northridge
|
Porter Ranch
|
Tarzana |
Primary Care
Patient Education
|
Dermatology
Orthopedic Surgery
Podiatry
Primary Care
Urology
|
Ob/Gyn (Women's Health)
Primary Care
Rheumatology
|
SANTA CLARITA VALLEY |
|
|
Canyon Country |
Copper Hill |
|
Infectious Diseases
Ophthalmology
Optometry
Patient Education
Primary Care
|
Primary Care |
|
Valencia I |
Valencia Specialty & Women's Center |
Behavioral Health
Immediate/Urgent Care
Oncology/Hematology
Primary Care |
Dermatology
Endocrinology
Gastroenterology
Neurology
Ob/Gyn (Wom. Health)
Orthopedic Surgery
Otolaryngology
Physical Medicine & Rehabilitation
(a division of Pain Management)
|
Podiatry
Pulmonology
Rheumatology
Skin Diseases
Sports Medicine
Surgery
Urology |
SIMI VALLEY |
|
|
Simi Valley |
|
|
Primary Care
Facey uses contracted providers
for specialty services.
|
|
|
I have HMO insurance. How are medical decisions reached when I need a referral to a specialist or a medical test?
Rest assured that only Facey clinical staff review referrals or requests for medical care. At Facey our mission is to be a premier healthcare team dedicated to providing innovative medical services in a caring and professional atmosphere. Many service referrals are automatically approved, but some cases can take up to 10 business days for an approval decision of a standard referral. Urgent referrals requested by your physician are reviewed within three business days. Each of us is committed to service, innovation and quality care, while serving the needs of the community. Our providers receive no incentives for denying coverage or care.
Our doctors collaborate with you to identify the best options for your medical care.The Facey care team relies on industry-established medical criteria such as medical necessity, health benefits, availability, safety and effectiveness to reach decisions regarding your health care. Our Managed Care Referrals Department considers factors such as appropriateness of care and service, as well as your benefits as outlined by your insurance plan.
How do I get my prescriptions refilled?
To request a refill, please contact your preferred retail pharmacy. If your medication requires your physician's approval, your pharmacy will contact us to initiate a refill request. Please allow your care team at least 72 hours to process the refill request. If you require a follow-up visit with your provider before your prescription can be filled, your pharmacy will notify you directly.
Please be sure to call your pharmacy for refills before your supply runs out to avoid an emergency situation. If you need your prescription on the same day, make sure to tell your pharmacy so that they can try to accommodate your needs. Never assume that they will do the refill on the same day.
Get more information on prescription refills.
How can I contact my doctor after office hours (evenings, weekends, etc.)?
If you call any of our offices when they are closed, you’ll automatically be connected to our 24-hour answering service. They will put you in touch with the Facey physician on call. The physician on call should be able to assist you with medical advice and/or guide you to the Urgent Care or Emergency Room if there is a need.
Does Facey Medical Group have a toll-free number for long-distance callers?
Yes. Our local and toll-free primary switchboard numbers are listed on the Contact Us page. Direct-dial numbers and office hours for departments can be found under each site from our Locations page. Click on the name of the site you want for more detail.
I have a complaint. How can I share it with the right person at Facey Medical Group?
Submit a Complaint
We take pride in providing outstanding health care in a compassionate and caring environment. If you have experienced a problem with any Facey Medical Group service, we want to fix it. If you have a minor concern, we encourage you to contact your doctor's office directly and speak with a member of the administrative team there. If you're still having trouble, please call our Customer Service team toll-free at 855-359-6323 for additional assistance. Formal complaints may be submitted confidentially by emailing us with details about your issue.