We are a premier healthcare team dedicated to providing innovative medical services in a caring and professional atmosphere. Each of us is committed to service, innovation, and quality care, while serving the needs of the community. 

Quality

• We will strive for the best results in everything we do.
• We will take pride in our work by consistently meeting professional standards.
• We will seek to achieve outcomes that improve the health of the patients we serve.

Professional Commitment

• We will go the extra step for the benefit of our patients and the group as a whole.
•  We are dedicated to the health of our patients and our community.
• We will show trust and respect to our colleagues and our patients.

Integrity

• We will do what we say and adhere to our values.
• We will act in an open and honest manner.
• We will abide by our ethical standards.

Patient Sensitivity

• We will be aware of and respond to our patients’ needs and emotions.
• We will treat others in the same manner that we would want to be treated.
• We will treat our patients with courtesy and understanding.

Accountability

• We will accept responsibility for our actions, behavior, and results.
• We will honor our commitments.
• We do not shift blame to other members of our team.

Efficiency

• We will do it right the first time.
• We will make optimal use of all our resources.
• We will encourage creative solutions to achieve positive results in a cost-effective manner.

Teamwork

• We will work together for the ultimate success of our organization.
• We value the contributions of our team members.
• Any success belongs to everyone.
• We all share a common goal and work toward its realization.

The quality of our service is something we take very seriously. Everyone at Facey is committed to providing you with outstanding, safe, compassionate health care in a warm and inviting atmosphere. If you have experienced a problem with any Facey Medical Group service, we want to fix it. Our Quality Improvement team monitors and responds to any concerns raised by patients and employees alike. A confidential complaint may be submitted via email or by calling 818-837-2795.

Of course, if you have a compliment about our patient care, we'd like to hear that, too. Please visit our Service Superstar page to share your experience with us. We'll make sure to pass it on to the people that made your care exceptional.

For information about the Quality Improvement Program at Facey Medical Group and Facey Medical Foundation, please email the Quality Management team at QualityImprovement@facey.com.

All of us in the Providence family are dedicated to maintaining excellence and integrity in our operations and professional and business conduct. We are committed to maintaining the highest ethical standards and complying with all governing laws and regulations not only in the delivery of our health care, insurance and education services, but in our dealings with employees, administrative staff, physicians, agents, members, payers and the communities in which we operate.

If you would like to report any matter concerning fraud & abuse, privacy, compliance or integrity, please use the Providence Integrity Line - 888-294-8455. Your call is confidential and anonymous. 

Facey Medical Group's provision of health services is not influenced by member race, ethnicity, national origin, religion, sex, age, mental or physical disability or medical condition, sexual orientation, claims experience, medical history, evidence of insurability (including conditions out of acts of domestic violence), genetic information, or source of payment. 

Compliance with anti-discrimination policy will be monitored by the Corporate Compliance Officer and the Medical Director.

Facey Medical Group is a caring & innovative team dedicated to enthusiastically improving the quality of life and health of the people we serve. 

We believe that you, as our patient, have certain rights:

• You have the right to receive appropriate access to treatment.
• You have the right to know the names and responsibilities of all health care professionals who are caring for you.
• You have the right to be treated with respect, recognition of your dignity and right to privacy.
• You have the right to receive treatment that is appropriate and consistent with your medical needs.
• You have the right to receive information about Facey Medical Group, its services, practitioners and providers, and members’ rights and responsibilities.
• You have the right to participate with practitioners in decision-making regarding your health care.
• You have the right to candid discussion of appropriate or medically necessary treatment options for your condition regardless of cost or benefit coverage.
• You have the right to voice complaints or appeals about Facey Medical Group or the care provided.
• You have the right to receive clear and complete information about your condition and care, including explanations of procedures, tests, treatments and alternatives (including risks and benefits), in order to give informed consent or refuse treatment.
• You have the right to receive a timely response to any reasonable service request.
• You have the right to confidential handling of all communications and medical information maintained at Facey, as provided by law and professional medical ethics.
• You have the right to be represented by parents, guardians, family members or other conservators if you are unable to fully participate in your treatment decisions. These rights will apply to them as well.
• You have the right to make recommendations regarding Facey’s member rights and responsibilities policy.
• You have the right to access services & information in an alternative format and in any language that is prevalent among Facey patients.
• You have the right to be free from all forms of abuse or harassment.
• You have the right to exercise your rights without being subjected to discrimination or reprisal.

We also believe that you, as our patient, have certain responsibilities when receiving care from Facey Medical Group.

• You have the responsibility to provide complete and accurate information to the best of your ability about your health, any medications (including over-the-counter products and dietary supplements), and any allergies or sensitivities which Facey and its practitioners need to know in order to care for you.
• You have the responsibility to ask for clarification about any aspect of your care which you do not fully understand and to participate in developing mutually agreed upon treatment goals.
• You have the responsibility to follow the agreed upon plans and instructions for your care.
• You have the responsibility to notify your health care provider if you notice any change in your health.
• You have the responsibility to extend reasonable courtesy toward all health care providers during the treatment process.
• You have the responsibility to provide a responsible adult to transport you home from the facility and remain with you for 24 hours if required by your provider.
• You have the responsibility to inform your provider about any living will, medical power of attorney or other directive that could affect your care.
• You must accept personal financial responsibility for any charges not covered by your insurance.