Immediate care/urgent care is designed for those who suffer a sudden unexpected illness, minor injury or need to see a doctor immediately. Patients are seen on a walk-in basis according to both the medical reason for their visit (patients with severe problems are seen first) and the order of arrival.
Due to the ongoing pandemic, we have temporarily changed our hours to weekdays from 9 a.m. - 7:30 p.m., weekends and most holidays from 9a.m. - 5 p.m. Select holidays, including Thanksgiving, Christmas Day and New Years Day, have reduced hours of 9 a.m. - 3:30 p.m. We apologize for any inconvenience this may cause. Patients who register with our reception team prior to our posted closing time will be seen that day.
In order to take better care of you and increase your safety, we have enhanced our services in the following ways:
- In addition to our regular Immediate care services, we've set up additional areas at our Mission Hills and Valencia locations to evaluate and treat patients with respiratory symptoms including those who may have the coronavirus (COVID-19)
- We are administering monoclonal antibody treatments to symptomatic COVID positive patients
- Testing for COVID-19 is currently limited to patients with more serious symptoms where a test result may have value to supportive care. We cannot offer tests to asymptomatic patients at this time, but as always in our Immediate Care clinics, every patient will be evaluated and treated.
- Upon arrival, you will be screened at the front entrance and, depending on your symptoms, be directed to our regular Immediate Care or to our respiratory clinic at the Southwest corner of the building. If you have a fever when you arrive, you may be asked to wait in your car until we are able to accommodate you in our secure screening area.
We are taking every precaution to ensure the safety of our patients at this time. Guests treated in our Immediate Care clinics will be seen in an area securely separated from patients being seen in the respiratory clinics.
At both locations, you can make a reservation and check wait times online or visit without an appointment. As a reminder, you should always call 9-1-1 if you have a life-threatening medical emergency.
Reserve online at
Facey Immediate Care
Reserve online at
Facey Immediate Care
The services we provide are the same as a typical urgent care center, plus a few great extras:
- We're open 7 days a week, 365 days a year in Mission Hills and Valencia.
- Facey patients pay only their regular office visit copayment when visiting one of our Immediate Care locations
- A limited number of scheduled appointments are available each day between 10 a.m. and 4:30 p.m. Please call us to learn more and check availability.
- Sports and activity clearance physicals are available by appointment and walk-in! New patients are always welcome.
- Your visit info is available online in MyChart alongside all other visits with your Facey doctors.
Please note that due to the nature of immediate care services there is always a possibility that a patient with more urgent medical needs will be seen before you.
If you are a Facey patient on an HMO insurance plan, we're pleased to offer you additional options when you need care right away. Providence affiliate Exer More Than Urgent Care gives you easy access to emergency medicine physicians. Additional urgent care centers in Burbank, Simi Valley and Tarzana provide care close to home. If you have a PPO plan, please check with your insurance company for a more comprehensive list of your options for care. In most cases, you can visit the clinics we have a relationship with for our HMO patients. Please note that co-pays at non-Facey locations may vary depending upon your insurance plan.
When to use immediate/urgent care
Use immediate/urgent care for:
- Illness or accidents that are not life-threatening
- After hours or weekend care or when your doctor is unavailable
- Allergic reactions and asthma
- Cuts, burns, bug bites and animal bites
- Falls, sprains, strains, and broken bones
- IV fluids for dehydration
- Pink eye & ear infections
- Sinus pressure and sinus infections (sinusitis)
- Bronchitis and strep throat
- On-site lab, x-ray and advanced imaging
- When directed to do so by the Facey physician on-call
Do not use immediate/urgent care for:
- Life-threatening medical emergencies
- Stroke symptoms (weakness or speech problems)
- Severe chest or abdominal pain
- Accidental poisonings or overdoses
- Chemical dependency issues
- Routine physician appointments
- Vaccinations or flu shots
- Annual physical exams or wellness visits
- Prescription refills