Leah A. Heap, M.D. 

excellent service

I asked to follow Dr Heap when she left Lakeside. I was very happy to know she was still with Scan. My husband and I are patients of Dr Heap. We couldn't be more happy.

Wish I had gotten a more formal set of instructions. Got a handwritten list of OTC medications to get without much specificity about which particular Sudafed, etc. seemed slapdash. She didn't ask as many questions as my own PCP would eventually ask when I saw him a few days later. Dr Heap was very nice tho. just rushed and scattered a bit.

This was my first visit with Dr. Heap as my primary care physician. I found her to be very thorough, friendly and mostly knowledgable in her area of expertise.

Dr. Heap was great. She took the time to explain everything and was very thorough when answering any questions and concerns I had.

Clerks & receptionist also dr. very nice and hospitality.

[...] My Provider is one of the best and I would not change her. [...]

I had an infection in my leg from bug bites so i was glad Dr. Heap was able to see me right away.

I like Dr. Heap and I feel she is helping me get on the right track in handling symptoms that I thought were a UTI but weren't. However she is a bit rushed and sometimes I felt I couldn't get a word in edgewise. Overall, my feelings about her are positive.

All the employees that I encountered are very nice and pleasant. Dr. Heap is very welcoming doctor.

Dr. Heap is the best

Dr.Heap I've only seen twice now, and she's very personable and makes one feel very comfortable. Great doctor.

Dr Heap is a very compassionate and helpful provider. Front office staff needs training on what type of test/test should be completed before hand for wellness appointments. I was given incorrect info from them.

I have had only good experiences with Dr Leah Heap

Always courteous at reception. Always answer the phone.

all the staff is very friendly and courteous

Dr Leah Heap has been my doctor for 20 years. I followed her from her previous location. Trust her Completely. You are very fortunate to have her on your team.

Dr. Heap has always been worth the wait I may have. Best MD ever had. Nurse Seline is outstanding. Very helpful and caring.

I had blood work done in [...], nobody called me with the results. For recent X-ray I had to call twice to get the results. She prescribed me pain killers that cannot be taken with my other prescription. Also the amount and size of the pain killers by far exceeds the pain I had. at this point, if I could I will go to a more caring provider.

Dr. Heap was running late. But I assume that's because she gives amazing care and spends quality time with patients, so probably that caused her to be late, unfortunately.

Dr. Heap has been terrific, as has her M.A. I am confident in the care I am receiving.

everything was easy and smooth

I like Dr Heap very much and I'm very pleased with her and with Facey Medical.

Dr. Heap and assistant [...] are great. Absolutely everyone at the front desk is kind and welcoming. I LOVE Facey Group and also The Mychart experience from Providence! Cannot believe how smooth everything is!

she's good, I like her

Extremely grateful for the care.

always good results

I will not be seeing this provider again. additional fact finding tests were ordered but results were not given, and when I followed up- a receptionist gave my results over the phone with no further answers or recommendations. I requested a referral for a specialist from the very beginning and I have yet to get one after 1 month of being approved.

Dr. Heap is the best provider. She always listens and answers my questions. I can always also reach her on "My Chart" for information that isn't urgent, or to order a prescription. I feel blessed to have her as my doctor!!

everything was great. This was my first visit.

Very good care.

I love Dr. Heap! so personable. I love her assistant as well!

Dr Leah is very nice. She has a good bedside manner. The last physical I had they did a bone density test ( because of my osteoporosis), a chest x-ray, and it seemed more comprehensive. I know you do not have those machines in your offices but she could refer me to someone. I'm concerned about my painful fallen arch, my level of vitamin B, my head shaking and a pain in my leg. She only addressed the vitamin B after I basically insisted as she was reluctant to. I am hoping after she reads my blood work she will call me or have someone contact me to set up an appointment. I didn't think I would have to ask to be referred. I would like it if she looked at my problems and offered her opinion, referrals, PT, or something.

I have only visited this office 3 times in the past year but each time, I am seen almost immediately, everyone is friendly, and the place is clean and quiet. I also appreciate that I can handle updating my records online before I go so there is one less thing I need to do when I arrive.

I think facey does a great job and so does dr Heap

my experiences have always been good

Dr Heap and her staff are knowledgable about my medical history, my Rx needs and are quite personable.

Dr. Heap is a very patient and kind physician. She listens and understands what I need in care.

my care provider is very professional and knowledgeable... Outstanding service !!!

I am very satisfied with the level of care I receive from Dr. Heap and the Facey staff.

Dr. Heaps and her staff are very caring. I'm very glad I found her.

an excellent dr, whom I have recommended to family & friends

Everyone from start to finish was fantastic and courteous. Very happy with my visit.

There was nothing bad about my experience with Facey Medical Group, it was all pleasant.

I really think the doctor is below what my standards are, and I feel like she didn't listen to me, and she never called me back with anything, I waited three days and several calls and added to my stress of my situation.

very good experience. Dr heap examined me well and asked a lot of questions about me and my health.

Dr. Heap is very professional and knowledgable. She has a great bedside manner and gave me ample time during the visit. It's always a pleasure to see Dr. Heap.

I have had the best care from this provider.

The only thing negative I've experienced is there seems to be a disconnect between the care provider/assistant and the prescription refill department. I've had to wait over a week to get request for refill info sent from provider/assistant to prescription refill to my pharmacy. It really takes a long time. It has happened several times.

Dr Leah Heap is amazing. I followed her to this medical office from her former location. I'm glad i'll be able to continue having her as my PCP.

always excellent care

I like the doctors, medical assistants, and staff at Facey. I like how I never feel rushed during my appointments. All take the time to listen to my needs and concerns and give the best care.

I've been seeing Dr Heap for almost 20 years. I think her move to facet was great as I love her nurses and staff.

care provider is absolutely the best. she listens and is always ready and willing to help with my needs.