Leah A. Heap, M.D. Providence Employed Provider

Languages: Japanese, Spanish, English
Specialties:
Accepting New Patients
Professional Statement
We are a premier healthcare team dedicated to providing innovative medical services in a caring and professional atmosphere. Each of us is committed to service, innovation, and quality care, while serving the needs of the community.
Education
Institution
Type
UCSF School Of Medicine, San Francisco, CA
Medical School
Northridge Hospital Medical Center, Northridge, CA
Internship
USC Keck School Of Medicine, Los Angeles, CA
Residency
Health Plans Accepted
  • Aetna - HMO
  • Aetna - Medicare
  • Aetna POS/EPO
  • Aetna PPO
  • Anthem Blue Cross - California Care HMO
  • Anthem Blue Cross - Prudent Buyer PPO
  • Anthem Blue Cross - Senior Plan HMO
  • Anthem Blue Cross POS/EPO
  • Beechstreet
  • Blue Sheild of CA PPO
  • Blue Shield of CA - 65 Plus Senior Plan HMO
  • Blue Shield of CA - Access + HMO Plan
  • Blue Shield of CA - Covered CA HMO
  • Blue Shield of CA - Covered CA PPO/EPO
  • Blue Shield of CA - HMO Plus POS
  • Blue Shield of CA - POS/EPO
  • Blue Shield of CA HMO
  • Cigna HMO
  • Cigna POS/EPO
  • Cigna PPO
  • Community Care Network - PPO
  • First Health- Through Coventry
  • GWH-Cigna HMO
  • GWH-Cigna PPO
  • Health Net - Covered CA PPO
  • Health Net - HMO
  • Health Net - PPO/EPO/POS
  • Health Net - Seniority Plus HMO
  • Humana Gold Plus
  • Interplan (formerly Healthsmart)
  • Medi-Cal
  • Medi-Medi (Medicare-Medi-Cal)
  • Medicare
  • Multiplan (Private Healthcare Systems or PHCS)
  • OC Preferred Provider Organization
  • Oscar Health EPO
  • Scan - Senior Health Plan HMO
  • Secure Horizons - Secure/UHC HMO
  • TRICARE
  • UnitedHealthcare - AARP HMO
  • UnitedHealthcare EPO
  • UnitedHealthcare HMO
  • UnitedHealthcare POS
  • UnitedHealthcare PPO
Board Certifications
  • American Board of Family Medicine, Family Medicine
Clinical Interests
  • Abdominal Cramps
  • Abdominal Pain
  • Abnormal Bowel Movement
  • Abnormal Stool
  • Abnormal Weight Loss
  • Abrasion
  • Acne
  • Actinic Cheilitis
  • Acute Arthritis
  • Aging
  • Alcohol Dependency
  • Allergic Conjunctivitis
  • Allergic Contact Dermatitis
  • Allergic Reaction
  • Allergic Rhinitis
  • Allergic Wheezing
  • Allergies
  • Allergy To Insects
  • Altered Bowel Habits
  • Anal Itching
  • Anal Pain
  • Anemia
  • Angular Cheilitis
  • Animal Bite
  • Ankle Injury
  • Ankle Instability
  • Annual Examination
  • Anorexia
  • Anxiety
  • Aphthous Ulcers
  • Arm Pain
  • Arm Weakness
  • Arthralgia
  • Asthma
  • B12 Deficiency Anemia
  • Back Injury
  • Back Muscle Injury
  • Back Pain
  • Bedbugs
  • Behavioral Disorders
  • Bereavement
  • Bilateral Knee Pain
  • Birth Control Counseling
  • Birthmark
  • Bleeding Hemorrhoids
  • Blister
  • Blood In Stool
  • Blurred Vision
  • Breast Discharge
  • Breast Lump
  • Bright Red Blood Per Rectum
  • Bronchitis
  • Bruising
  • Burns
  • Camp Physicals
  • Cancer Prevention
  • Cancer Screening
  • Cardiovascular Disease Management
  • Celiac Disease
  • Cellulitis
  • Cerumen Removal
  • Chest Pain
  • Chlamydia
  • Choking Sensation
  • Cholesterol Disorders
  • Cholesterol Management
  • Chronic Abdominal Pain
  • Chronic Cough
  • Chronic Diarrhea
  • Chronic Disease Management
  • Chronic Fatigue Syndrome
  • Chronic Migraines
  • Chronic Obstructive Pulmonary Disease
  • Chronic Pain
  • Claudication
  • Cold Intolerance
  • Cold Sore
  • College Health
  • Common Cold
  • Concussion
  • Concussion Testing
  • Conduct Disorder
  • Confusion
  • Conjunctivitis
  • Constant Nausea
  • Constipation
  • Contact Dermatitis
  • Coping
  • Cough
  • Cradle Cap
  • Cystitis
  • Daytime Sleepiness
  • Decrease In Appetite
  • Decreased Libido
  • Dehydration
  • Dementia
  • Depressed Mood
  • Depression
  • Dermatophytosis
  • Developmental Assessment
  • Diabetes Counseling
  • Diabetes Education
  • Diabetes Management
  • Diabetes Mellitus
  • Diabetes Therapy
  • Diarrhea
  • Diet And Exercise
  • Diet And Nutrition
  • Disability Evaluation
  • Disorder Of Balance
  • Distractible
  • Diverticulitis
  • Dizziness
  • Drug Reaction
  • Dry Nose
  • Dry Scalp
  • Dry Sinus
  • Dry Skin
  • Dyshidrosis
  • Dyspepsia
  • Dysphagia
  • Dysphoria
  • Dyspnea On Exertion
  • Dysuria
  • Ear Discharge
  • Ear Drainage
  • Ear Exam
  • Ear Infections
  • Ear Pressure
  • Earache
  • Eating Disorders
  • Eczema
  • Elbow Pain
  • Elbow Sprain
  • Emphysema
  • Employee Health
  • Enlarged Prostate
  • Environmental Allergies
  • Epicondylitis
  • Epigastric Pain
  • Epistaxis
  • Erectile Disorder
  • Eructation
  • Erythema
  • Eye Infections
  • Eye Pain
  • Eye Strain
  • Face Swelling
  • Facial Nerve Palsy And Paresis
  • Facial Pain
  • Facial Tingling
  • Falls
  • Family History Of Cancer
  • Family History Of Heart Disease
  • Fasciculations
  • Fatigue
  • Fecal Incontinence
  • Feeding Problems
  • Fever
  • Fever With Chills
  • First Degree Burns
  • Flatulence
  • Floaters
  • Flu Shot Vaccination
  • Folliculitis
  • Food Allergy
  • Food Poisoning
  • Foot Pain
  • Frailty
  • Frequency Of Urination
  • Frequent Urinary Tract Infections
  • Gastric Ulcer
  • Gastroenteritis
  • Gastroesophageal Reflux Disease
  • Genital Herpes, Female
  • Genital Herpes, Male
  • Genital Warts
  • Gluten Sensitivity
  • Gout
  • Graves' Disease
  • Grief
  • Groin Mass
  • Groin Pain
  • Hand Pain
  • Head Congestion
  • Head Lump
  • Headache
  • Health Maintenance
  • Hearing Loss
  • Heart Disease
  • Heart Murmur
  • Heart Racing
  • Heat Intolerance
  • Heel Pain
  • Hematochezia
  • Hematuria
  • Hemoptysis
  • Hemorrhoids
  • Hepatitis A Vaccination
  • Hepatitis B Vaccination
  • Hernia
  • Herpes
  • Herpes Zoster
  • Herpetic Whitlow
  • Hip Pain
  • Hirsutism
  • Hiv
  • Hoarseness
  • Hpv Vaccination
  • Hyperglycemia
  • Hypertension
  • Hypothyroidism
  • Immunizations
  • Impacted Cerumen
  • Impetigo
  • Infectious Mononucleosis
  • Influenza
  • Ingrown Hair
  • Ingrown Nail
  • Injury To Foot
  • Injury To Hand
  • Insulin Resistance
  • Intention Tremor
  • Interstitial Cystitis
  • Intertrigo
  • Iron Deficiency Anemia
  • Irregular Menstruation
  • Irritability
  • Itchy Ear
  • Jaundice
  • Joint Sprain
  • Joint Stiffness
  • Joint Swelling
  • Joint Warmth
  • Keloid
  • Keratin Cyst
  • Keratitis
  • Keratosis Pilaris
  • Knee Click
  • Knee Injuries
  • Knee Pain
  • Labyrinthitis
  • Lactose Intolerance
  • Laryngitis
  • Leg Numbness
  • Leg Pain
  • Leg Weakness
  • Lethargy
  • Lice
  • Lifestyle Modification
  • Lipoma
  • Lower Back Pain
  • Lump In Throat
  • Lyme Disease
  • Lymphadenopathy
  • Malaise And Fatigue
  • Measles Vaccination
  • Memory Disorders
  • Men's Health
  • Meningitis Vaccination
  • Migraine
  • Mmr Vaccine
  • Mood Symptoms
  • Motion Sickness
  • Mouth Bleeding
  • Mouth Pain
  • Mouth Ulcer
  • Muscle Cramps
  • Muscle Strain
  • Muscle Weakness
  • Musculoskeletal Pain
  • Myalgia
  • Nail Diseases
  • Nasal Congestion
  • Nasal Obstruction
  • Nausea
  • Neck Muscle Injury
  • Neck Pain
  • Neck Sprain
  • Neonatal Acne
  • Nevus
  • Newborn Care
  • Newborn Feeding Problems
  • Night Sweats
  • Nightmares
  • Nipple Discharge
  • Noisy Breathing
  • Norovirus
  • Nose Pain
  • Numbness
  • Nutrition And Health
  • Nutritional Counseling
  • Obesity
  • Odynophagia
  • Optic Migraines
  • Orthopnea
  • Orthostatic Hypotension
  • Osteoarthritis
  • Osteopenia
  • Osteoporosis
  • Otalgia
  • Otitis
  • Overweight
  • Pain In Digit
  • Painful Periods
  • Palpitations
  • Panic Reaction
  • Paresthesia
  • Paronychia
  • Patellofemoral Syndrome
  • Penile Bleeding
  • Penile Discharge
  • Performance Anxiety
  • Persistent Cough
  • Pertussis
  • Pharyngitis
  • Plantar Fasciitis
  • Pleurisy
  • Pleuritic Pain
  • Pneumonia
  • Pneumonia Vaccination
  • Poison Ivy
  • Poison Oak
  • Polypharmacy
  • Positional Vertigo
  • Post Nasal Drip
  • Prediabetes
  • Preventive Medicine
  • Problems With Smell And Taste
  • Prostate Cancer Screening
  • Prostate Examination
  • Prostate Specific Antigen
  • Pruritus
  • Pulmonary Infections
  • Pyelonephritis
  • Rash
  • Rectal Bleeding
  • Rectal Pain
  • Respiratory Syncytial Virus
  • Restless Legs Syndrome
  • Rhinitis
  • Rosacea
  • Scab
  • Scabies
  • Scaly Skin
  • School Anxiety
  • Sciatica
  • Scratchy Voice
  • Scrotal Pain
  • Seasonal Allergies
  • Seborrheic Dermatitis
  • Secondary Enuresis
  • Sensitive Skin
  • Severe Asthma
  • Sexually Transmitted Diseases
  • Shin Splints
  • Shingles Vaccination
  • Shortness Of Breath
  • Shoulder Pain
  • Shoulder Sprain
  • Shoulder Strain
  • Sinus Pain
  • Sinus Pressure
  • Sinusitis
  • Skin Abscess
  • Skin Cancer Screening
  • Skin Conditions
  • Skin Tag
  • Skin Tag Removal
  • Sleep Disorders
  • Sleep Terrors
  • Slowing Of Urinary Stream
  • Smoker's Cough
  • Snoring
  • Sore Throat
  • Spider Bite
  • Splinter Removal
  • Sports Physical
  • Sprain
  • Sputum Production
  • Staphylococcus
  • Stomach Cancer
  • Stomach Cramps
  • Stomach Pain
  • Stool Changes
  • Straining On Urination
  • Strep Throat
  • Stress Incontinence
  • Stridor
  • Stye
  • Substance Abuse
  • Sudden Infant Death Syndrome
  • Suicidal Ideation
  • Sunburn
  • Suture Removal
  • Swallowing Problem
  • Syncope
  • Tachycardia
  • Teething
  • Tension Headache
  • Testicular Pain
  • Throat Tightness
  • Thyroid Disorder
  • Tick-Borne Infections
  • Tinea Capitis
  • Tinea Corporis
  • Tinea Cruris
  • Tinea Pedis
  • Tingling
  • Tinnitus
  • Tobacco Use Cessation
  • Tongue Pain
  • Tongue Swelling
  • Tracheobronchitis
  • Travel Medicine
  • Traveler's Diarrhea
  • Tremor
  • Tuberculosis Testing
  • Twitching
  • Type 2 Diabetes
  • Type I Diabetes
  • Unsteady Gait
  • Upper Back Pain
  • Upper Respiratory Infection
  • Urethral Discharge
  • Urge Incontinence
  • Urinary Hesitation
  • Urinary Retention
  • Urinary Tract Infection
  • Urinary Urgency
  • Urticaria
  • Vaccines
  • Varicella Vaccination
  • Varicella Virus
  • Vasovagal Syncope
  • Vertigo
  • Viral Conjunctivitis
  • Visual Discomfort
  • Visual Disturbance
  • Vitamin D Deficiency
  • Vitamin Deficiency
  • Voice Problems
  • Vomiting
  • Warts
  • Weakness
  • Weight Loss
  • Weight Problem
  • Well Child Exam
  • Wellness
  • Wheezing
  • Women's Health
  • Wrist Pain
  • Wrist Sprain
PATIENT RATINGS AND COMMENTS

The Patient Rating score is based on responses given during the CAHPS Patient Experience Survey.Responses are measured on a 10 - point scale, with 10 being the best score. These scores are then translated to a 5 - point scale in order to display results in a 5 - star rating.Comments are also gathered from the same survey and displayed in their entirety with the exception of any language that may be considered slander, libel or contain private health information, which will be removed prior to publishing the comments.

4.7 out of 5 (187 Ratings, 54 Comments)


100

12/15/2019
excellent service
100

11/27/2019
I asked to follow Dr Heap when she left Lakeside. I was very happy to know she was still with Scan. My husband and I are patients of Dr Heap. We couldn't be more happy.
70

11/26/2019
Wish I had gotten a more formal set of instructions. Got a handwritten list of OTC medications to get without much specificity about which particular Sudafed, etc. seemed slapdash. She didn't ask as many questions as my own PCP would eventually ask when I saw him a few days later. Dr Heap was very nice tho. just rushed and scattered a bit.
90

11/20/2019
This was my first visit with Dr. Heap as my primary care physician. I found her to be very thorough, friendly and mostly knowledgable in her area of expertise.
100

11/17/2019
Dr. Heap was great. She took the time to explain everything and was very thorough when answering any questions and concerns I had.
70

11/05/2019
Clerks & receptionist also dr. very nice and hospitality.
100

11/03/2019
[...] My Provider is one of the best and I would not change her. [...]
100

10/22/2019
I had an infection in my leg from bug bites so i was glad Dr. Heap was able to see me right away.
80

10/21/2019
I like Dr. Heap and I feel she is helping me get on the right track in handling symptoms that I thought were a UTI but weren't. However she is a bit rushed and sometimes I felt I couldn't get a word in edgewise. Overall, my feelings about her are positive.
100

10/21/2019
All the employees that I encountered are very nice and pleasant. Dr. Heap is very welcoming doctor.
100

10/19/2019
Dr. Heap is the best
100

10/15/2019
Dr.Heap I've only seen twice now, and she's very personable and makes one feel very comfortable. Great doctor.
100

10/13/2019
Dr Heap is a very compassionate and helpful provider. Front office staff needs training on what type of test/test should be completed before hand for wellness appointments. I was given incorrect info from them.
100

10/01/2019
I have had only good experiences with Dr Leah Heap
100

09/29/2019
Always courteous at reception. Always answer the phone.
100

09/25/2019
all the staff is very friendly and courteous
100

09/24/2019
Dr Leah Heap has been my doctor for 20 years. I followed her from her previous location. Trust her Completely. You are very fortunate to have her on your team.
100

09/19/2019
Dr. Heap has always been worth the wait I may have. Best MD ever had. Nurse Seline is outstanding. Very helpful and caring.
20

09/17/2019
I had blood work done in [...], nobody called me with the results. For recent X-ray I had to call twice to get the results. She prescribed me pain killers that cannot be taken with my other prescription. Also the amount and size of the pain killers by far exceeds the pain I had. at this point, if I could I will go to a more caring provider.
90

09/17/2019
Dr. Heap was running late. But I assume that's because she gives amazing care and spends quality time with patients, so probably that caused her to be late, unfortunately.
100

09/10/2019
Dr. Heap has been terrific, as has her M.A. I am confident in the care I am receiving.
100

09/08/2019
everything was easy and smooth
100

09/08/2019
I like Dr Heap very much and I'm very pleased with her and with Facey Medical.
100

09/03/2019
Dr. Heap and assistant [...] are great. Absolutely everyone at the front desk is kind and welcoming. I LOVE Facey Group and also The Mychart experience from Providence! Cannot believe how smooth everything is!
100

09/01/2019
she's good, I like her
100

09/01/2019
Extremely grateful for the care.
100

08/22/2019
always good results
40

07/24/2019
I will not be seeing this provider again. additional fact finding tests were ordered but results were not given, and when I followed up- a receptionist gave my results over the phone with no further answers or recommendations. I requested a referral for a specialist from the very beginning and I have yet to get one after 1 month of being approved.
100

07/02/2019
Dr. Heap is the best provider. She always listens and answers my questions. I can always also reach her on "My Chart" for information that isn't urgent, or to order a prescription. I feel blessed to have her as my doctor!!
100

06/25/2019
everything was great. This was my first visit.
100

06/19/2019
Very good care.
100

06/18/2019
I love Dr. Heap! so personable. I love her assistant as well!
80

06/18/2019
Dr Leah is very nice. She has a good bedside manner. The last physical I had they did a bone density test ( because of my osteoporosis), a chest x-ray, and it seemed more comprehensive. I know you do not have those machines in your offices but she could refer me to someone. I'm concerned about my painful fallen arch, my level of vitamin B, my head shaking and a pain in my leg. She only addressed the vitamin B after I basically insisted as she was reluctant to. I am hoping after she reads my blood work she will call me or have someone contact me to set up an appointment. I didn't think I would have to ask to be referred. I would like it if she looked at my problems and offered her opinion, referrals, PT, or something.
90

06/12/2019
I have only visited this office 3 times in the past year but each time, I am seen almost immediately, everyone is friendly, and the place is clean and quiet. I also appreciate that I can handle updating my records online before I go so there is one less thing I need to do when I arrive.
100

06/11/2019
I think facey does a great job and so does dr Heap
100

06/09/2019
my experiences have always been good
100

06/05/2019
Dr Heap and her staff are knowledgable about my medical history, my Rx needs and are quite personable.
100

05/30/2019
Dr. Heap is a very patient and kind physician. She listens and understands what I need in care.
100

05/28/2019
my care provider is very professional and knowledgeable... Outstanding service !!!
100

05/28/2019
I am very satisfied with the level of care I receive from Dr. Heap and the Facey staff.
100

05/20/2019
Dr. Heaps and her staff are very caring. I'm very glad I found her.
100

05/12/2019
an excellent dr, whom I have recommended to family & friends
100

05/07/2019
Everyone from start to finish was fantastic and courteous. Very happy with my visit.
100

05/05/2019
There was nothing bad about my experience with Facey Medical Group, it was all pleasant.
 

05/01/2019
I really think the doctor is below what my standards are, and I feel like she didn't listen to me, and she never called me back with anything, I waited three days and several calls and added to my stress of my situation.
100

05/01/2019
very good experience. Dr heap examined me well and asked a lot of questions about me and my health.
100

04/30/2019
Dr. Heap is very professional and knowledgable. She has a great bedside manner and gave me ample time during the visit. It's always a pleasure to see Dr. Heap.
100

04/26/2019
I have had the best care from this provider.
100

04/24/2019
The only thing negative I've experienced is there seems to be a disconnect between the care provider/assistant and the prescription refill department. I've had to wait over a week to get request for refill info sent from provider/assistant to prescription refill to my pharmacy. It really takes a long time. It has happened several times.
100

04/18/2019
Dr Leah Heap is amazing. I followed her to this medical office from her former location. I'm glad i'll be able to continue having her as my PCP.
100

04/09/2019
always excellent care
100

04/02/2019
I like the doctors, medical assistants, and staff at Facey. I like how I never feel rushed during my appointments. All take the time to listen to my needs and concerns and give the best care.
90

02/27/2019
I've been seeing Dr Heap for almost 20 years. I think her move to facet was great as I love her nurses and staff.
100

02/19/2019
care provider is absolutely the best. she listens and is always ready and willing to help with my needs.
 
191 South Buena Vista Street
Suite 100

Burbank, CA 91505
(818) 433-3690
Affiliated Facilities
Providence Saint Joseph Medical Center