Los Angeles County is beginning to schedule the administration of the COVID vaccine to adults over the age of 65. Due to the evolving nature of vaccine supplies, we ask that you please do not contact your Facey doctor's office at this time about vaccine availability. Learn more.

Vaccine Information


Facey and Providence are preparing to administer COVID-19 vaccines based on the guidelines issued by Los Angeles County. This page will have the most up-to-date information for Facey patients and providers regarding vaccine availability at our offices. We do not offer walk-in vaccinations at any Facey locations.

Our initial supply of vaccine is limited. We are identifying and contacting a subset of our patients who are age 65 and older and have the highest risk of severe illness to offer them the vaccine. We ask that you please do not contact your Facey doctor's office at this time with questions about vaccine availability. We will contact you directly via MyChart, text message, or telephone when we are able to offer a vaccination appointment to you. If you have received an invitation for the COVID19 vaccine from us, please follow the instructions provided. You can self-schedule your vaccination in MyChart at any time. 

If you have not yet received an invitation for the vaccine, we ask for your patience at this time. When supplies allow, we will notify those who are eligible next. We are following local, state and federal guidelines and requirements for vaccine distribution. Providence hospitals, including Providence Holy Cross Medical Center, Providence St. Joseph Medical Center and Providence-Cedars Sinai Tarzana, have also begun vaccinating patients aged 65 and older. If you are a Facey and/or Providence patient age 65+, click here to view instructions on how to make an appointment. For more information and to register, visit coronavirus.providence.org.

Los Angeles County has created vaccination “super sites” which may provide you with faster access to a vaccine until we are able to begin vaccinating patients. Currently, only health care workers and people aged 65 and older can register for a vaccination appointment. Learn more about vaccine availability and who is eligible to be vaccinated in Los Angeles County.

Changes to Hours of Operation and Services


All Facey offices are operating at a reduced schedule of 8 a.m. - 5 p.m., Monday through Friday. More than anything we want you to feel safe and comfortable when you're seeing your Facey care team. We've made updates to our clinic operations and the way we serve you to help keep everyone healthy. Some of our new safeguards include:

  • Conducting health screenings for our employees and providers
  • Providing face coverings for employees and patients
  • Requiring approved face coverings at all times inside our offices
  • Limiting in-person clinic visits to patients who need them most and providing video and telephone-based care to all
  • Expanding online scheduling at Facey.com to include most of our specialist physicians
  • Introducing online check-in for all in-person appointments
  • Taking steps to allow for physical distancing of six feet or more, including limiting the number of employees and patients in waiting areas
  • Allowing patients to wait in their car instead of the waiting room if they desire
  • Increasing cleaning and sanitization of common areas and touch points in our clinics
  • Providing care for patients with respiratory or suspected COVID-19 infection in a separate, secure area
  • Offering priority access times to seniors for lab services at most locations
  • Extended hours for adult primary care telehealth video visits from 5 – 8 p.m., Monday – Thursday

Pediatrics extended hours are temporarily discontinued effective January 25, 2021. Facey clinics providing pediatric services will only offer in-person appointments for "well child" visits and non-fever/respiratory issues.

Mission Hills Immediate Care and Valencia Immediate Care are operating normally and each location has a separate, secure screening area for patients who arrive with a fever or COVID-19 symptoms. They are open 365 days a year from 9 a.m. - 8:30 p.m. Monday - Friday, and 8 a.m. - 5:30 p.m. on weekends and holidays. Online sign-in to "reserve your spot" has resumed. After registering, patients may wait in their cars and will be texted/called to come in when an exam room is available. Please see below for details on coronavirus test availability.

Facey Vision Centers are open from 8 a.m. – 5p.m. Advance appointments are required for new eyewear orders at our optical shops.

Visitor Restrictions

In order to protect the health of our communities, and as a safety precaution to prevent the risk of spreading COVID-19, we have instituted visitor restrictions in accordance with recommendations from the Center for Disease Control and Prevention (CDC). Anyone wishing to enter a Facey facility must:

  • wear an approved face covering during their entire visit
  • pass screening questions and a fever check

We understand the importance of having access to your loved ones when you visit us, however, for everyone’s safety we are asking that no visitor accompany you during your visit with your provider.

Patients requiring assistance: When supportive assistance is needed, we will allow one visitor per patient if the visitor has passed our screening questions/fever check.
Pediatric patients: One parent or adult per child being seen will be allowed in the visit as long as they have passed our screening questions and fever check. Siblings or other children will not be allowed unless they also have an appointment. Both parents/partners will be allowed to attend the newborn and two-week wellness visits.
Maternity patients: One adult (spouse, birthing partner, relative) will be allowed in the visit as long as they have passed our screening questions and fever check.

COVID-19 Testing

The vast majority of COVID-19 patients will have mild symptoms and will not become seriously ill. Available testing supplies remain limited and therefore, we are unable to test asymptomatic patients at this time. We currently must limit testing to Facey patients with more serious symptoms where a test result may have value to supportive care and/or patients whose Facey physician has ordered testing. 

If you believe you were exposed to the coronavirus and you are asymptomatic, you may be able to obtain an at-home test from LabCorp. Learn more here.

If you have cough, fever, or other respiratory symptoms, please contact your Facey physician’s office by phone or through MyChart to discuss your symptoms and determine if an in-person evaluation is necessary. For everyone else, we recommend that you follow the steps we have outlined to lower your risk of infection.