All Facey clinics (except Immediate Care) and administrative offices will be closed on December 24 in observance of the Christmas holiday.


Also known as: Prescription Refill Desk

Facey provides pharmacy services to assist with medication needs and fill prescriptions. Most of your refill needs can be addressed though your retail pharmacy. If they are unable to help, feel free to contact Facey's Prescription Refill Department.

Prescription refills

To request a refill please contact your retail pharmacy. If your medication requires your physician's approval, your retail pharmacy will contact Facey to initiate a refill request. Please allow your care team at least 72 hours to process the refill request. If your prescription requires a follow-up visit with your provider before it can be filled, your retail pharmacy will notify you directly.

Please be sure to call your retail pharmacy for refills BEFORE your supply runs out to avoid an emergency situation. If you need your prescription on the same day, be sure to tell your pharmacy so that they can try to accommodate your needs. Don’t assume that they will do the refill on the same day – be sure to advise them of this need.

How do I get a refill on my narcotic or controlled substance medication?
Some narcotic medications (e.g., Norco, Vicodin, Oxycontin, Adderall) require a hard-copy prescription to be picked up at your doctor’s office. To request a prescription, please call your doctor’s office to speak to a receptionist. A request will be sent to your doctor and a member of their care team will contact you once your hard-copy prescription is ready for pickup. You may need a follow-up visit with your provider before approval of your hard-copy prescription.

What do I do when my medication is not covered by my insurance?
Please have your retail pharmacy contact the Prescription Refill Department at 661-222-2622 (Mon-Fri 8 a.m. to 5 p.m., Sat 8 a.m. to 4 p.m.). Your retail pharmacy will request for a prior authorization or request for an alternative medication that is covered by your insurance.

How far in advance can I request a refill?
One week before you will need more medication is usually the earliest time allowed by insurance plans for refill requests.

What will my pharmacy need to know when I call?
In most cases, just the prescription number located on the label of your medication bottle. The most common details they ask for are:

rx information

How long should it take to process?
Allow 48 hours for your refill to be ready, not including the weekend. If you have unused refills on your prescription, it may be ready sooner.

How do I know when my prescription is ready for pick-up?
Check directly with your pharmacy. Some pharmacies may offer services where you can receive a phone call or a text message when your prescription is ready for pick up. The pharmacist will only contact Facey if there is a delay in processing.

Can my prescriptions be refilled by phone?
Not all prescriptions can be refilled by phone. Some require a follow-up visit with your provider or a new written prescription. If you need to see your doctor before your prescription can be filled, your pharmacy will notify you directly.

Contact the Refill Desk

     8 a.m.-5:30 p.m.
     8 a.m.-4:30 p.m.
Sunday: Closed