California still requires masks to be worn in health care settings. Patients, physicians and staff will be required to continue wearing masks at all Facey locations. Everyone over age 12 is now eligible to receive the COVID-19 vaccine in California and certain immunocompromised adults over 18 are eligible for a third booster shot. Learn more.

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Important Information About Preventive Care Visits

Many patients have questions about the difference between a “health maintenance,” "wellness exam” or “preventive care” appointment and a routine office visit. While routine office visits usually have a co-payment or share of cost, the Affordable Care Act requires insurance companies to cover preventive care services 100%. It is important to know that health maintenance and preventive care exams are completely covered by your health insurance as long as only preventive health topics are discussed and only recommended screening tests are performed.

This exam is prevention focused, not problem focused. Do not save up all of your health concerns for your routine preventive exam. If you have a current chronic condition, you may need other diagnostic visits & services during the year. If you bring up health problems (like a skin rash) during a routine preventive exam that your care team needs to address, understand that you may have a charge related to the treatment of that problem. In most cases, your office visit will no longer be considered preventive care by your health insurance and we will bill the appointment as a routine office visit.

Examples of Preventive Care Services

These services may be performed during a preventive care appointment, depending on your age

  • Complete physical exam and review of body systems
  • Review of medications and medical history
  • Obesity, depression, tobacco & alcohol counseling 
  • Cholesterol, blood pressure & blood glucose tests 
  • Vision & hearing screenings 
  • Prostate & colorectal cancer tests
  • Sexually transmitted disease tests
  • Pelvic exams, pap tests, mammograms

What's Not Covered

This list is not all-inclusive

  • Chronic conditions that need to be addressed such as high blood pressure, diabetes, skin rash, and headaches
  • New problems or concerns
  • Travel vaccinations
  • Non-routine lab tests (vitamin D, B12, liver panels, etc) 
  • Additional testing and follow-up procedures if abnormalities are found during preventive screenings
If you have questions about why you received a bill from Facey after your health maintenance or preventive care exam, please call us toll-free at 1-844-888-3593 for assistance. While we cannot promise that any charges will be reversed, we can research the bill and help you understand why you were charged for the visit.