Holiday Hours: All Facey offices except Immediate Care will be closed on November 26 & 27 in observance of Thanksgiving.
Most of your refill needs can be addressed though your retail pharmacy. You can also request prescription refills online through MyChart. If you're having trouble, feel free to contact Facey's Prescription Refill Department at 661-222-2622. Our hours are Monday-Friday from 8 a.m. to 5 p.m. and Saturday from 8 a.m. to 4 p.m.
Here are answers to some common questions:
The fastest way to renew a prescription with no refills remaining is usually online via MyChart. Alternately, you can contact your retail pharmacy (this method is usually faster if you still have refills left on your prescription). If your medication requires your physician's approval, your retail pharmacy will contact Facey to initiate a refill request. Please allow your care team at least 72 hours to process the refill request. If your prescription requires a follow-up visit with your provider before it can be filled, your retail pharmacy will notify you directly.
Please be sure to call your retail pharmacy for refills before your supply runs out to avoid an emergency situation. If you need your prescription on the same day, be sure to tell your pharmacy so that they can try to accommodate your needs. Don’t assume that they will do the refill on the same day - be sure to advise them of this need.
Some narcotic medications (e.g., Norco, Vicodin, Oxycontin, Adderall) require a secure prescription from your doctor’s office. In some instances, these can be transmitted electronically but you may be required to pick it up from the office. To request a secure prescription please call your doctor’s office and speak to a receptionist. They'll pass on your request to the doctor and a member of the care team will contact you once your secure prescription is ready. You may need a follow-up visit with your provider before approval of your secure prescription.
Your retail pharmacy can ask for a prior authorization or request an alternative medication that is covered by your insurance. Please have your pharmacy contact the Prescription Refill Department at 661-222-2622 (Monday-Friday from 8 a.m. to 5 p.m. and Saturday from 8 a.m. to 4 p.m.).
One week before you will need more medication is usually the earliest time allowed by insurance plans for refill requests.
In most cases, just the prescription number located on the label of your medication bottle. The most common details they ask for are:
Allow two business days for your refill to be ready, not including the weekend. If you have unused refills on your prescription, it may be ready sooner.
Check directly with your pharmacy. Some pharmacies may offer services where you can receive a phone call or a text message when your prescription is ready for pick up. The pharmacist will only contact Facey if there is a delay in processing.
If the prescription has already been sent, you'll need to ask the pharmacy where you wish to transfer the prescription to contact the pharmacy the prescription was originally issued to. Unfortunately, our team cannot assist with this process. For any new prescriptions, we can send them to the pharmacy of your choosing.
Mon-Friday 8 a.m.-5 p.m.
Saturday 8 a.m.-4:30 p.m.