Changes to Hours of Operation and Services

UPDATED ON JULY 7, 2020

All Facey offices are operating at a reduced schedule of 8 a.m. - 5 p.m., Monday through Friday. As we restore services at our offices, more than anything we want you to feel safe and comfortable when you're seeing your Facey care team. We're making updates to our clinic operations and the way we serve you to help keep everyone healthy. Some of our new safeguards include:

  • Conducting health screenings for our employees and providers
  • Providing face coverings for employees and patients
  • Limiting in-person clinic visits to patients who need them most and providing video and telephone-based care to all
  • A gradual restoration of elective, preventive and walk-in care services
  • Expanding online scheduling at Facey.com to include most of our specialist physicians
  • Introducing online check-in for all in-person appointments
  • Taking steps to allow for physical distancing of six feet or more, including limiting the number of employees and patients in waiting areas
  • Allowing patients to wait in their car instead of the waiting room if they desire
  • Increasing cleaning and sanitization of common areas and touch points in our clinics
  • Providing care for patients with respiratory or suspected COVID-19 infection in a separate, secure area
  • Offering priority access times to seniors for lab services at most locations
  • Potentially extending our hours of operation with initial focus on virtual video visits

Mission Hills Immediate Care and Valencia Immediate Care are operating normally and each location has a separate, secure screening area for patients who arrive with a fever or COVID-19 symptoms. They are open 9 a.m. - 8:30 p.m. Monday - Friday, and 8 a.m. - 5:30 p.m. on weekends and holidays.

Facey clinics providing in-person pediatric services will only offer appointments for "well child" visits and non-fever/respiratory issues.

Facey Vision Centers are open from 8 a.m. – 5p.m. We have resumed routine vision exams and contact lens checks, as well as new eyewear orders as of 6/8/20.

Visitor Restrictions

In order to protect the health of our communities, and as a safety precaution to prevent the risk of spreading COVID-19, we have instituted visitor restrictions in accordance with recommendations from the Center for Disease Control and Prevention (CDC). We understand the importance of having access to your loved ones when you visit us, however, for everyone’s safety we are asking that no visitor accompany you during your visit with your provider. Should you need assistance with your visit, we can provide that assistance, or in some special cases where supportive assistance is required, allow you a maximum of 1 visitor per patient if the visitor has passed our screening questions/fever check.

EXCEPTIONS
For pediatric patients: One parent or adult per child being seen will be allowed in the visit as long as they have passed our screening questions and fever check. Siblings or other children will not be allowed unless they also have an appointment.
For maternity patients: One adult (spouse, birthing partner, relative) will be allowed in the visit as long as they have passed our screening questions and fever check.

COVID-19 Testing

The vast majority of COVID-19 patients will have mild symptoms and will not become seriously ill. Therefore, we currently must limit testing to Facey patients with more serious symptoms where a test result may have value to supportive care. More testing will be available at our clinics in the near future but still may not be widely given to all who request testing.

If you have cough, fever, or other respiratory symptoms, please contact your Facey physician’s office by phone or through MyChart to discuss your symptoms and determine if an in-person evaluation is necessary. For everyone else, we recommend that you follow the steps we have outlined to lower your risk of infection and avoid efforts to obtain testing at this time.